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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare to fit new heel block
   • Interpret work order and remove old heel block without damage to shoe
   • Select appropriate new heel block and cover materials
   • Cut pattern for new heel block
   • Cover heel block, matching leather or covering material to the original colour and design of the shoe
   • Prepare the seat to provide a surface for attachment and insert a new seat piece
3. Prepare heel block and top piece
   • Prepare new heel block
   • Select suitable commercially available top piece, if appropriate, or select appropriate top piece material, mark out and cut out to fit heel block
   • Scour surface of the top piece material and heel block, if appropriate, using appropriate hand or machine operations to ensure even finish
   • Check the fit between the top piece and the heel block and make adjustments, as appropriate
4. Finish heel
   • Replace heel block and top piece
   • Check quality of securing and make adjustment, as required
   • Trim back top piece to conform to heel block
   • Finish off heel and top piece, as required, including staining and dying to match as close as possible original shoe colour and design
   • Pack, label and store repaired shoes and record outcomes

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Tools includes one or more of the following:	shoe hammer tack hammer shoe knife sharpening stick peg awl glue gun pincers nippers lasting pliers shears drag knife tack
Machine includes one or more of the following:	finishing machine securing machine heat activator last heat pliers

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

assessing footwear repair requirements

applying hand and machine techniques over the range of required operations

handling materials, tools and equipment according to workplace procedures

repairing at least four (4) heel blocks on a variety of shoe types to meet quality and enterprise standards

finishing off heel and top piece, as required, including staining and dying to match as close as possible original shoe colour and design

packing, labelling and storing repaired shoes

maintaining accurate records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

full range of footwear styles and their structure and construction

characteristics and use of adhesives and primers and their safe application and disposal

characteristics of typical leathers, fabrics, and other materials used in shoe construction and repair

quality standards and leather handling procedures

use of machines, equipment and tools, adhesives and primers, and stains, dyes and inks

tools:

shoe hammer

tack hammer

shoe knife

sharpening stick

peg awl

glue gun

pincers

nippers

lasting pliers

shears

drag knife

tack

machines:

finishing machine

securing machine

heat activator

last

heat pliers

general industry housekeeping policies and procedures

quality practices

workplace procedures

practices for recording and reporting.

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